Terms & Conditions
We offer refunds/exchanges on our stock/ready to ship units and exchanges on our custom/collection units if for any reason your not happy with your order, as long as we receive back in its original condition.
Fabulace Beauty can only process orders through our website once full payment has been received. When ordering a custom lace wig we can accept a partial payment upfront and then our clients can pay the remaining amount when collecting or before we post out your order. A receipt will be emailed once payment is confirmed and received. We offer 5% discount for clients with medical hair loss and no vat if medically vat exempt.
When ordering a custom lace wig through our website, please email us at firstname.lastname@example.org with all your details and requirements and we will provide information regarding the price and delivery time.
We always advise clients to have at least two units to wear to help prolong the life of your units. As our units are hand tied they are very delicate and require to be looked after well.
REFUNDS AND EXCHANGES
- Once you have received your lace wig/hair piece you will need to inspect it by trying it on, making sure the goods fits you correctly and adheres to your order specifications. Please make sure the lace wig/hair piece is correct to your specifications before cutting the lace.
· DO NOT cut the lace if you are not happy with your goods. Once the lace is cut off the lace wig/hair piece we will not exchange or refund the goods.
We will only issue refund/exchange if the goods are still completely in its original state and packaging. Please note we can not process any refund or exchange until we receive and inspected the lace wig/hair piece.
Please include your name on the delivery packaging when returning back for a refund or exchange. We can only exchange or refund up to 5 days from receipt of delivery.
If you require a refund or exchange, the goods will need to be sent back to Fabulace Beauty's office address in its original state. Shipping costs will need to be paid in advance by the customer. If sending back your order outside the UK the only delivery servicewe advise to use is DHL, if using any other services there will be high custom/tax charges which will need to be paid by the customer.
We do not offer custom made cap sizes at the moment, we can only go off your circumference and front to nape measurements to ensure to best fit. Our custom service allows you to send pictures of the desired colour or style you would like and we will create a very close match.
If we receive your lace wig/hair piece and it has been adjusted and is not in its original state, we will not exchange, adjust or refund your goods and will inform you and post back your original order. Postage costs will need to be paid by customer in advance.
Original state; hair or lace wig has been altered in any way, for example the hair or lace has been dyed, highlighted, cut and is not the original texture. If the lace has been altered or cut we will not exchange, adjust or refund your lace wig.
You the customer are responsible for all exchange, adjustment or refund shipping costs. We advise all customers to post their exchange or refund Special Recorded and to inform us of the tracking number, as we will not be held responsible for any lost exchanges or returns. We will only process an exchange or refund once the goods have been received and inspected, please allow approximately 2 working days for your exchange or refund to be processed.
We advise you to do a skin test of the adhesives/products you intend to use, allowing approximately 24 hours making sure there are no allergic reactions or effects. There is a large range of different products to apply your lace wig/hair pieces with, we can only inform you on the products we use. It is for you to experiment and research different brands to ensure you find the correct adhesive and products for your skin.
If we apply and attach your lace wig/hair piece to your skin, we will not be held responsible or liable for any skin reactions, irritations, allergies, illnesses or affects you may have or determine the timescale your lace wig/hair piece will be attached.
Take care and maintain your lace wig/hair piece by washing and deep conditioning your goods regularly to prevent it drying out. Please gently brush the hair daily with a wide comb or your fingers to prevent the hair from tangling and try to avoid using any clips or grips as this can cause your lace to tear. Please do not brush the hair excessively as it will pull the hairs out causing the hair on your lace wig to shed.
When purchasing a lace wig/hair piece we advise you to use our Fabulace Beauty Hair Care Guide. Please use this as a guide for your general information purposes only. Our information provided is not intended to replace medical advice given by a physician, please check the information with your doctor and health care provider prior to purchasing any goods.
Our goods do not come with any guarantees. Our lace wigs can last for approximately 1 - 2 years, although the timescale depends on how well the unit is looked after and how often it is worn. When worn consistently every day and night your unit can last around 12 months if looked after correctly.
Please be aware that the hair on the wig/hair piece will eventually become thinner. We advise you to purchase a TDI Knot sealer to reduce the shedding. If for some reason your order has a fault, this we be apparent within the first few weeks of wearing your unit. Please be aware that we will not be able to offer any free repair on any fault after 10 weeks once you have received your order. We do not offer replacements wig while units are being repaired or refilled. The client is responsible to ensure they have another unit to wear while their unit is being refill or repair. It is the clients responsibility to inform us straight away if there are any problems, any issues after 10 weeks from the date of delivery will need to be paid by the client.
We make all efforts to make sure your order is accurate and up to our customers’ expectations. If you have any queries please do not hesitate to contact us at email@example.com
You have the right to cancel a custom orders within 24 hours once an order has been placed. Confirmation of cancellation must be put in writing and emailed to firstname.lastname@example.org.